Frequently Asked Privacy Questions
Your account data is anonymized within 30 days of closure. We retain transaction records for three years for regulatory compliance, then delete them securely. Your name, phone and email are removed from active systems immediately. You can request full deletion by contacting support.
Yes. Go to Account Settings, then Security, and select 'Download My Data'. A summary of your registered details, device history and recent login records will be emailed to you within 24 hours. For a complete data export, email our privacy team directly.
Payment credentials are encrypted in transit and never stored on our servers. We pass your payment information directly to DANA, OVO, GoPay and QRIS processors over secure channels. We keep a record of transaction amounts and dates only, not your card or account numbers.
Yes. Open your Account Settings, go to Personal Information, and update your email or phone number. A confirmation code will be sent to your new contact detail. The change takes effect once verified. Old contact details are kept in our audit log for security purposes.
Only you can see your full gaming history and balance when logged into your account. Support staff can view account summaries only when you contact them with a specific request. We do not share your gaming activity with third parties, advertisers or other players.
No. We do not sell your personal data. Payment processors and fraud-detection partners receive only the information needed to process transactions or detect unauthorized access. All third-party contracts include strict confidentiality clauses.
Session cookies expire when you log out or close your browser. Remember-me cookies stay on your device for up to 30 days to speed up login. You can delete all cookies from your browser settings anytime without affecting your account access or balance.
